If your FlowPure filter does not fit your tap, do not worry. Most fitting issues can be resolved with the correct adapter. First, check that:. Your aerator has been fully removed. You have tried installing the unit without an adapter. You have tested

<h2 data-start="75" data-end="127" id="isPasted">The filter does not fit my tap, what should I do?</h2><p data-start="129" data-end="251"><br></p><p data-start="129" data-end="251" id="isPasted">If your FlowPure filter does not fit your tap, do not worry. Most fitting issues can be resolved with the correct adapter.</p><p data-start="253" data-end="271">First, check that:</p><ul data-start="272" data-end="432"><li data-start="272" data-end="311"><p data-start="274" data-end="311">Your aerator has been fully removed</p></li><li data-start="312" data-end="369"><p data-start="314" data-end="369">You have tried installing the unit without an adapter</p></li><li data-start="370" data-end="432"><p data-start="372" data-end="432">You have tested the included adapters with a rubber washer</p></li></ul><p data-start="434" data-end="606">If none of the adapters fit, contact our support team with clear photos of your tap and its threads. We will identify the correct adapter and send it to you free of charge.</p><p data-start="608" data-end="727">If your tap is not compatible and no adapter solution is available, our team will guide you through the return process.</p>

The filter does not fit my tap, what should I do?

If the unit shifts or loosens when water flows, it is usually due to one of the following:. The adapter is not tightened securely. The rubber washer is missing or not seated properly. The unit has been cross threaded during installation. Please remov

<h2 data-start="734" data-end="790" id="isPasted">The filter moves or unscrews when I turn on the water</h2><p data-start="792" data-end="882">If the unit shifts or loosens when water flows, it is usually due to one of the following:</p><ul data-start="884" data-end="1038"><li data-start="884" data-end="925"><p data-start="886" data-end="925">The adapter is not tightened securely</p></li><li data-start="926" data-end="981"><p data-start="928" data-end="981">The rubber washer is missing or not seated properly</p></li><li data-start="982" data-end="1038"><p data-start="984" data-end="1038">The unit has been cross threaded during installation</p></li></ul><p data-start="1040" data-end="1092">Please remove the filter and reinstall it carefully:</p><ol data-start="1094" data-end="1228"><li data-start="1094" data-end="1139"><p data-start="1097" data-end="1139">Ensure the correct adapter is being used</p></li><li data-start="1140" data-end="1169"><p data-start="1143" data-end="1169">Insert the rubber washer</p></li><li data-start="1170" data-end="1228"><p data-start="1173" data-end="1228">Screw the unit on straight and tighten firmly by hand</p></li></ol><p data-start="1230" data-end="1316">Do not overtighten with tools. Hand tightening is sufficient when installed correctly.</p><p data-start="1318" data-end="1394">If the issue continues, contact our team with photos and we will assist you.</p>

The filter moves or unscrews when I turn on the water

Leaks are usually caused by an incomplete seal or thread misalignment. Please check that:. A rubber washer is correctly inserted. The correct adapter is installed. PTFE tape has been applied to the tap thread. The unit is screwed on straight and tigh

<article tabindex="-1" dir="auto" data-turn-id="request-699c3fd2-7cd8-8330-b282-5b79ad7943fe-2" data-testid="conversation-turn-30" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="156253a1-d427-4e03-ba00-e7096ba901e3" dir="auto" data-message-model-slug="gpt-5-2"><h2 data-start="1753" data-end="1796" id="the-filter-is-leaking-after-installation">The filter is leaking after installation</h2><p data-start="1798" data-end="1868">Leaks are usually caused by an incomplete seal or thread misalignment.</p><p data-start="1870" data-end="1888">Please check that:</p><ul data-start="1889" data-end="2081"><li data-start="1889" data-end="1930"><p data-start="1891" data-end="1930">A rubber washer is correctly inserted</p></li><li data-start="1931" data-end="1967"><p data-start="1933" data-end="1967">The correct adapter is installed</p></li><li data-start="1968" data-end="2016"><p data-start="1970" data-end="2016">PTFE tape has been applied to the tap thread</p></li><li data-start="2017" data-end="2081"><p data-start="2019" data-end="2081">The unit is screwed on straight and tightened firmly by hand</p></li></ul><p data-start="2083" data-end="2243">We include PTFE tape in the box to help ensure a watertight connection. Wrap the tape around the tap thread 2 to 3 times before attaching the filter or adapter.</p><p data-start="2245" data-end="2385" data-is-last-node data-is-only-node>If the leak persists after reinstalling carefully, contact our support team with photos of your setup and we will resolve the issue quickly.</p></div></div></article><div data-edge="true"><br></div>

The filter is leaking after installation

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