We’re sorry to hear that your order arrived damaged. We’ll make this right. If your package or filter was damaged during delivery, please contact our support team within 48 hours of receiving your order. Your order number. Clear photos of the damaged

<p data-start="143" data-end="218" id="isPasted">We&#x2019;re sorry to hear that your order arrived damaged. We&#x2019;ll make this right.</p><p data-start="220" data-end="347">If your package or filter was damaged during delivery, please contact our support team within 48 hours of receiving your order.</p><h3 data-start="349" data-end="369" id="what-to-include">What to include:</h3><ul data-start="370" data-end="462"><li data-start="370" data-end="391"><p data-start="372" data-end="391">Your order number</p></li><li data-start="392" data-end="428"><p data-start="394" data-end="428">Clear photos of the damaged item</p></li><li data-start="429" data-end="462"><p data-start="431" data-end="462">Photos of the outer packaging</p></li></ul><p data-start="464" data-end="629">This helps us investigate quickly and arrange a replacement or appropriate solution. Please do not dispose of the item or packaging until we&#x2019;ve confirmed next steps.</p><p data-start="631" data-end="714">We&#x2019;re committed to ensuring you receive your FlowPure product in perfect condition.</p>

Order damaged during delivery

If your tracking shows “Delivered” but you haven’t received your package, please try the following first:. Around your property and safe places. With neighbours or household members. Your building reception or concierge, if applicable. Sometimes carr

<h2 data-start="721" data-end="782" id="isPasted">My tracking says &#x201C;Delivered&#x201D; but I didn&#x2019;t receive anything</h2><p data-start="784" data-end="889">If your tracking shows &#x201C;Delivered&#x201D; but you haven&#x2019;t received your package, please try the following first:</p><h3 data-start="891" data-end="915" id="check-the-following">Check the following:</h3><ul data-start="916" data-end="1053"><li data-start="916" data-end="956"><p data-start="918" data-end="956">Around your property and safe places</p></li><li data-start="957" data-end="997"><p data-start="959" data-end="997">With neighbours or household members</p></li><li data-start="998" data-end="1053"><p data-start="1000" data-end="1053">Your building reception or concierge, if applicable</p></li></ul><p data-start="1055" data-end="1205">Sometimes carriers mark items as delivered slightly before final drop off. In some cases, parcels arrive within 24 hours after being marked delivered.</p><p data-start="1207" data-end="1386">If you still cannot locate your package after 24 hours, please contact our support team with your order number and we will assist you in opening an investigation with the carrier.</p>

My tracking says “Delivered” but I didn’t receive anything

Our standard delivery time is 3 to 7 working days. If your order has not arrived within this timeframe:. Check your tracking link for the latest update. Confirm your shipping address in your order confirmation email. If your tracking hasn’t updated f

<article tabindex="-1" dir="auto" data-turn-id="request-WEB:637a0aa4-f64c-46b4-a0b6-80434a47c33f-5" data-testid="conversation-turn-12" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="2d9c3958-889b-4691-bb80-c1712cfd4c59" dir="auto" data-message-model-slug="gpt-5-2"><h2 data-start="1393" data-end="1438" id="my-order-hasnt-arrived-what-should-i-do">My order hasn&#x2019;t arrived. What should I do?</h2><p data-start="1440" data-end="1490">Our standard delivery time is 3 to 7 working days.</p><p data-start="1492" data-end="1544">If your order has not arrived within this timeframe:</p><ol data-start="1546" data-end="1665"><li data-start="1546" data-end="1597"><p data-start="1549" data-end="1597">Check your tracking link for the latest update</p></li><li data-start="1598" data-end="1665"><p data-start="1601" data-end="1665">Confirm your shipping address in your order confirmation email</p></li></ol><p data-start="1667" data-end="1851">If your tracking hasn&#x2019;t updated for several days or your order is significantly delayed, please contact our support team with your order number and we&#x2019;ll investigate the issue for you.</p><p data-start="1853" data-end="1943" data-is-last-node data-is-only-node>We&#x2019;re here to make sure your FlowPure order reaches you safely and as quickly as possible.</p></div></div></article><div data-edge="true"><br></div>

My order hasn’t arrived. What should I do?

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Flowpure

Order tracking & Issues

Order Tracking

What if I need to cancel my order?

Can I return my order?

How does the Tap Fit Guarantee work?

Returns & Support

How can I track my order?

Do you ship everywhere?

How much does shipping cost?

How long does delivery take?

Shipping & Delivery

How do I change my FlowPure filter cartridge?

How can I tell when my cartridge needs replacing?

Cartridges

How do I cancel my subscription?

My replacement cartridge hasn’t arrived, what should I do?

I was charged for a subscription order, can I cancel it?

Can I pause or update my subscription?

Subscription Management

Filter Cartridges & Subscriptions

The filter clogged quickly, what should I do?

The water flow is very slow in filtered mode

Why does the water flow vary from day to day?

The water flow is lower than before

Water flow problems

The filter does not fit my tap, what should I do?

The filter moves or unscrews when I turn on the water

The filter is leaking after installation

Usage & Stability Issues

How do I install my FlowPure filter?

How do I choose the correct adapter?

Will FlowPure fit my tap?

Installation & Fit Issues

Compatibility Issues