Order damaged during deliveryUpdated 3 months ago

We’re sorry to hear that your order arrived damaged. We’ll make this right.

If your package or filter was damaged during delivery, please contact our support team within 48 hours of receiving your order.

What to include:

• Your order number

• Clear photos of the damaged item

• Photos of the outer packaging

This helps us investigate quickly and arrange a replacement or appropriate solution. Please do not dispose of the item or packaging until we’ve confirmed next steps.

We’re committed to ensuring you receive your FlowPure product in perfect condition.