Once your order has been shipped, you’ll receive a confirmation email containing your tracking details. Open your shipping confirmation email. Click the tracking link provided. View the latest updates directly from the carrier. Tracking information m

<article tabindex="-1" dir="auto" data-turn-id="request-WEB:637a0aa4-f64c-46b4-a0b6-80434a47c33f-1" data-testid="conversation-turn-4" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="7efa0d8c-663f-4b87-83c9-6a942463e72f" dir="auto" data-message-model-slug="gpt-5-2"><h2 data-start="58" data-end="86" id="how-can-i-track-my-order">How can I track my order?</h2><p data-start="88" data-end="191">Once your order has been shipped, you&#x2019;ll receive a confirmation email containing your tracking details.</p><h3 data-start="193" data-end="223" id="how-to-track-your-shipment">How to track your shipment</h3><ul data-start="224" data-end="356"><li data-start="224" data-end="265"><p data-start="226" data-end="265">Open your shipping confirmation email</p></li><li data-start="266" data-end="302"><p data-start="268" data-end="302">Click the tracking link provided</p></li><li data-start="303" data-end="356"><p data-start="305" data-end="356">View the latest updates directly from the carrier</p></li></ul><p data-start="358" data-end="550">Tracking information may take up to 24 to 48 hours to appear after you receive your shipping confirmation. This is normal and simply means the carrier is processing the parcel in their system.</p><h3 data-start="552" data-end="578" id="tracking-not-updating">Tracking not updating?</h3><p data-start="579" data-end="632">Occasionally, tracking updates may be delayed due to:</p><ul data-start="633" data-end="717"><li data-start="633" data-end="661"><p data-start="635" data-end="661">Carrier processing times</p></li><li data-start="662" data-end="691"><p data-start="664" data-end="691">Weekend or holiday delays</p></li><li data-start="692" data-end="717"><p data-start="694" data-end="717">High shipping volumes</p></li></ul><p data-start="719" data-end="890">If your tracking hasn&#x2019;t updated for several days or you believe there may be an issue, please contact our support team with your order number and we&#x2019;ll be happy to assist.</p><p data-start="892" data-end="961" data-is-last-node data-is-only-node>We&#x2019;re committed to making sure your order arrives safely and on time.</p></div></div></article><div data-edge="true"><br></div>

How can I track my order?

We ship almost worldwide. Currently, we deliver to all countries except Malta and Monaco. No matter where you’re located, we aim to get your FlowPure order to you safely and efficiently. Shipping times may vary depending on your country and local cus

<h2 data-start="58" data-end="79" id="isPasted">Where do you ship?</h2><p data-start="81" data-end="106">We ship almost worldwide.</p><p data-start="108" data-end="175">Currently, we deliver to all countries <strong data-start="147" data-end="174">except Malta and Monaco</strong>.</p><h3 data-start="177" data-end="203" id="international-shipping">International Shipping</h3><p data-start="204" data-end="380">No matter where you&#x2019;re located, we aim to get your FlowPure order to you safely and efficiently. Shipping times may vary depending on your country and local customs processing.</p>

Do you ship everywhere?

Shipping is completely free. We offer 100% free shipping on all orders, with no minimum spend required. The price you see at checkout is the final price you pay — there are no hidden shipping fees. No delivery charges. No minimum order requirement. N

<h2 data-start="55" data-end="86" id="isPasted">How much does shipping cost?</h2><p data-start="88" data-end="116">Shipping is completely free.</p><p data-start="118" data-end="290">We offer <strong data-start="127" data-end="163">100% free shipping on all orders</strong>, with no minimum spend required. The price you see at checkout is the final price you pay &#x2014; there are no hidden shipping fees.</p><h3 data-start="292" data-end="319" id="what-this-means-for-you">What this means for you</h3><ul data-start="320" data-end="410"><li data-start="320" data-end="343"><p data-start="322" data-end="343">No delivery charges</p></li><li data-start="344" data-end="376"><p data-start="346" data-end="376">No minimum order requirement</p></li><li data-start="377" data-end="410"><p data-start="379" data-end="410">No surprise costs at checkout</p></li></ul><p data-start="412" data-end="541" data-is-last-node data-is-only-node>If you have any questions about delivery times or shipping locations, please contact our support team and we&#x2019;ll be happy to help.</p>

How much does shipping cost?

Our standard delivery time is 3 to 7 working days. Orders are processed quickly, and once shipped, your parcel will typically arrive within this timeframe. Delivery times are based on working days, excluding weekends and public holidays. Shipping tim

<h2 data-start="72" data-end="103" id="isPasted">How long does delivery take?</h2><p data-start="105" data-end="159">Our standard delivery time is <strong data-start="135" data-end="158">3 to 7 working days</strong>.</p><p data-start="161" data-end="265">Orders are processed quickly, and once shipped, your parcel will typically arrive within this timeframe.</p><h3 data-start="267" data-end="283" id="please-note">Please note:</h3><ul data-start="284" data-end="483"><li data-start="284" data-end="368"><p data-start="286" data-end="368">Delivery times are based on working days, excluding weekends and public holidays</p></li><li data-start="369" data-end="432"><p data-start="371" data-end="432">Shipping times may vary slightly depending on your location</p></li><li data-start="433" data-end="483"><p data-start="435" data-end="483">During busy periods, there may be minor delays</p></li></ul><p data-start="485" data-end="634">Once your order has been dispatched, you&#x2019;ll receive a confirmation email with tracking details so you can follow your delivery every step of the way.</p><p data-start="636" data-end="749" data-is-last-node data-is-only-node>If your order hasn&#x2019;t arrived within 7 working days, please contact our support team and we&#x2019;ll be happy to assist.</p>

How long does delivery take?

We're here to help! Reach out with any questions, and we'll respond promptly. Your inquiries are our priority.

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Flowpure

Shipping & Delivery

Order Tracking

What if I need to cancel my order?

Can I return my order?

How does the Tap Fit Guarantee work?

Returns & Support

Order damaged during delivery

My tracking says “Delivered” but I didn’t receive anything

My order hasn’t arrived. What should I do?

Order tracking & Issues

How do I change my FlowPure filter cartridge?

How can I tell when my cartridge needs replacing?

Cartridges

How do I cancel my subscription?

My replacement cartridge hasn’t arrived, what should I do?

I was charged for a subscription order, can I cancel it?

Can I pause or update my subscription?

Subscription Management

Filter Cartridges & Subscriptions

The filter clogged quickly, what should I do?

The water flow is very slow in filtered mode

Why does the water flow vary from day to day?

The water flow is lower than before

Water flow problems

The filter does not fit my tap, what should I do?

The filter moves or unscrews when I turn on the water

The filter is leaking after installation

Usage & Stability Issues

How do I install my FlowPure filter?

How do I choose the correct adapter?

Will FlowPure fit my tap?

Installation & Fit Issues

Compatibility Issues