What if I need to cancel my order?Updated 3 months ago

What if I need to cancel my order?

If you’ve placed an order by mistake or need to make a change, please contact us as soon as possible.

We begin processing orders quickly to ensure fast delivery, so cancellations are only possible before your order has been dispatched.

How to request a cancellation

• Email our support team with your order number and request to cancel

• Use the contact form on our website

• Reach out as soon as possible after placing your order

If your order has not yet shipped, we will cancel it and issue a full refund to your original payment method. You’ll receive an email confirmation once the cancellation has been processed.

If your order has already shipped

If your order has already been dispatched, we’re unable to cancel it. However, you can return it once it arrives or refuse the delivery. Please refer to our Returns Policy for full instructions on how to arrange a return.

Refunds

Approved cancellations are refunded to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.

If you’re unsure about your order status, contact us and we’ll be happy to help.